Last updated: January 2026
Introduction
HEALTHiClinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our breast implant screening services at our Greenwich clinic.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and mailing address
- Date of birth and Medicare details
- Medical history relevant to breast implant screening
- Implant details (type, manufacturer, date of surgery)
- Referral information from your healthcare provider
- Payment and billing information
Health Information
As a healthcare provider, we collect sensitive health information necessary to provide our screening services, including:
- Medical imaging results (MRI, ultrasound)
- Previous breast surgery history
- Symptoms or concerns you report
- Test results and diagnostic findings
How We Use Your Information
We use your information to:
- Provide breast implant screening and diagnostic services
- Communicate with you about appointments and results
- Send reports to your referring healthcare providers
- Process payments and Medicare claims
- Comply with legal and regulatory requirements
- Improve our services and patient experience
Information Sharing
We may share your information with:
- Your referring doctors and healthcare providers (with your consent)
- Pathology and radiology services for diagnostic purposes
- Medicare Australia for rebate processing
- Government authorities when legally required
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission, secure servers, and access controls. All staff undergo privacy training and are bound by confidentiality agreements.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Withdraw consent for certain uses of your information
- Lodge a complaint about privacy breaches
Retention
Medical records are retained in accordance with NSW Health Records and Information Privacy Act 2002 and the Health Practitioner Regulation National Law. Generally, adult patient records are kept for at least 7 years from the date of last treatment.
